Online Call Center Representative

Unleashed Software is seeking a resourceful and confident Online Call Center Representative to join our team in Nelson, NZ. As an Associate Level position, we require a minimum of 4 years of experience in a customer service or call center role. The ideal candidate will possess strong decision-making skills, attention to detail, and the ability to work independently in a fast-paced remote environment. Responsibilities:1. Handle inbound and outbound customer calls in a professional and courteous manner.2. Assist customers with inquiries, troubleshooting, and technical support related to our software products.3. Input and update customer information in the CRM system accurately.4. Provide recommendations and solutions to improve customer satisfaction and retention.5. Collaborate with other team members to escalate and resolve complex customer issues promptly. Requirements:1. 4+ years of experience in customer service or call center role.2. Proficient in using CRM systems and call center software.3. Excellent communication skills, both written and verbal.4. Ability to multitask and prioritize tasks effectively.5. Strong problem-solving abilities and attention to detail. Benefits:1. Remote work flexibility: work from the comfort of your own home.2. Training & professional development opportunities to enhance your skills and grow within the company.3. Visa sponsorship for eligible candidates looking to relocate to Nelson, NZ. Working Environment:At Unleashed Software, we strive to cultivate leaders who foster inclusivity and mentorship among team members. We value diversity and are committed to creating a supportive and collaborative work environment for all employees. Deadline to apply: March 17, 2024 Equal Opportunity Statement:Unleashed Software is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.