Network Operations Service Coordinator 6 Month

The RoleThe Network Service Coordinator has prime responsibility to coordinate the completion of Service Management tasks between Network Control Centre NCC SDMs and our customers You will be responsible of completing tasks which are allocated by MNS leadership team With significant enterprise customers and substantial streams of work we need to find the most talented creative and driven person to join us This is a great opportunity to kickstart your career in Network Engineering As the Network Operations Service Coordinator your prime responsibility will be to coordinate the completion of Service Management tasks between Network Control Centre Service Desk SDMs and our customers What youll do As a Network Service Coordinator you will be responsible for Assignment of incidents and requests Manage maintenance work with suppliers Manage power outage notifications Assist Operation Delivery Manager with reportingAssist Team leader with SLA management and changes SLA reportingWhat youll bringWe are looking for someone who has excellent communication skills and strong negotiation skills A background in a customer service or administration role would be advantageous as would any experience with technical trouble shooting Working collaboratively as part of a team is pivotal for success in our business as is your ability to motivate and influence others Your relationship management skills will be second to none and you will be highly driven and motivated The Nitty GrittyWe have over 6 200 people across our global offices and generate an annual revenue of over 1 2 billion this makes us one of Australasias largest professional IT services companies We have extensive expertise in operating data centres providing IT services software engineering and application management as well as payroll and customer service design and operations With this comes a long list of significant clients Datacom is committed to hiring developing and promoting the best talent from a diverse range of backgrounds We are local at heart yet worldclass in capability