Live Chat Associate

Job Description:

MGM Resorts International is seeking a motivated and customer-focused individual to join our team as a Live Chat Associate. In this part-time entry-level position based in Nelson, NZ, you will be responsible for providing outstanding customer service through our online chat platform.

Responsibilities:- Engage with customers through live chat to provide information, assistance, and support- Answer customer inquiries regarding products, services, promotions, and reservations- Troubleshoot and resolve customer issues in a timely and professional manner- Collaborate with other team members to ensure a seamless customer experience- Utilize strategic planning to identify opportunities to enhance customer satisfaction- Adhere to company policies and procedures while maintaining a high level of customer service- Maintain accurate records of customer interactions and feedback

Requirements:- 1 year of experience in a customer service or hospitality role preferred- Confident and adaptable personality with the ability to work in a fast-paced environment- Strong communication and interpersonal skills- Ability to work effectively in a team setting- Strong problem-solving skills- Familiarity with computer software and online communication tools- Availability to work evenings, weekends, and holidays as needed

Benefits:- Paid sick leave- Retirement plan- Life insurance

Working Environment:At MGM Resorts International, we are committed to paving the way for diversity and inclusivity. We strive to create a culture of belonging where every team member feels valued and respected.

Deadline to Apply:April 18, 2024

Equal Opportunity Statement:MGM Resorts International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.