Job Description:
Windstream Holdings is seeking a passionate and resilient Client Relations Associate to join our team in Nelson, NZ. As a part-time entry-level position, the Client Relations Associate will be responsible for maintaining positive relationships with our clients and ensuring their satisfaction with our products and services.
Responsibilities:- Responding to client inquiries and concerns in a timely and professional manner- Building strong relationships with clients to understand their needs and preferences- Collaborating with internal teams to address client issues and ensure a positive customer experience- Providing regular updates to clients on their account status and any relevant information- Conducting client satisfaction surveys and analyzing feedback to improve our services- Assisting in the development of client retention strategies and initiatives- Working with the sales team to identify new business opportunities within existing client accounts- Participating in training and professional development opportunities to enhance client relations skills
Requirements:- 1 year of experience in a client-facing role preferred- Strong emotional intelligence and ability to empathize with clients- Strategic planning skills to anticipate and address client needs effectively- Excellent communication and interpersonal skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software- Bachelor's degree in business, marketing, or related field preferred
Benefits:- Vision insurance for eligible employees- Relocation allowance for out-of-town candidates- Travel opportunities for client meetings and company events
Working Environment:Windstream Holdings is committed to giving back to the community through corporate social responsibility initiatives. As a Client Relations Associate, you will have the opportunity to participate in volunteer programs and charity events to make a positive impact on the community.
Deadline to Apply:Interested candidates are encouraged to apply by May 2, 2024.
Equal Opportunity Statement:Windstream Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
