Live Chat Assistant

Job Description:

WEC Energy Group is seeking a hardworking and driven individual to join our team as a Live Chat Assistant in Tauranga, Bay Of Plenty, NZ. As an Associate Level position, the ideal candidate will have at least 3 years of experience in a similar role and possess strong research and people management skills.

Responsibilities:- Respond to customer inquiries in a timely and professional manner through live chat- Assist customers with product information, troubleshooting, and issue resolution- Collaborate with internal teams to escalate and resolve complex customer issues- Maintain accurate records of customer interactions and transactions- Continuously improve customer service experience through feedback and data analysis

Requirements:- 3 years of experience in a customer service or live chat role- Strong research and people management skills- Excellent communication and interpersonal abilities- Ability to multitask and prioritize in a fast-paced environment- Proficiency in Microsoft Office and CRM software

Benefits:- Paid Time Off (PTO) and Paid overtime- Remote work flexibility- Opportunity for career growth and development- Dynamic and inclusive work environment

Working Environment:At WEC Energy Group, we strive to inject a sense of joy and vibrancy into our work environment. We value teamwork, collaboration, and innovation, and believe in creating a space where every employee can thrive and excel.

Deadline to apply: April 20, 2024

Equal Opportunity Statement:WEC Energy Group is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals, regardless of race, gender, age, religion, disability, or any other characteristic protected by applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.