Build your best future with the Johnson Controls team We have a great opportunity for a self-motivated Key Fire Accounts Administrator to manage the accounts for the Fire Monitoring customers. In this role, you will utilise previous experience in an administration and data entry role. If you have excellent customer service skills and have high attention to detail, this position will be a perfect fit for you.
What we offer: Competitive salary package including staff benefits
Excellent team culture
Ongoing training and opportunities for professional development and upskilling
What you will do: Ensure that all correspondence is actioned within 48 hours, issues escalated to Subscriber Establishment Manager, Business Development Manager, Operations Manager or GM
Manage the invoicing process, customers are invoiced, and debt followed up and resolved
Update the customer information and action the action queues
How you will do it: Replying to customers regarding accounts queries via phone/emails
Filing and scanning relevant paperwork
Compiling accounts reports for management on a monthly basis
Managing the 230 Mastermind action queue
Involvement in special projects as and when required
Preparing Monthly, quarterly, and yearly billing/invoicing and ensuring that customer is correctly billed
Responsible for managing the 122 and 5 Ledger and ensuring regular payments are received from customers
Assisting with 120 Ledger as and when required
Acting on behalf of the team for JCI Fire collections on accounts outstanding
To establish and maintain quality communication levels with colleagues, supervisors, and management
Provide support to the Fire Service delivery lead as and when required
Assist with general administration duties as and when required
Working closely with the New Connections coordinator for new billing monthly
Answering incoming internal and external phone calls and directing as necessary
Contribute to the attainment of high customer service standards
Contribute to a safe work environment by participating in the Health and Safety practices of the Company's Health and Safety Manual
Following up on Purchase order number for invoicing before the 25th of every month
Recall – All documents are recalled
JCI FM admin inbox - sharing responsibility of managing the inbox
Manage the FENZ Document control register to ensure all forms, templates and procedures are updated annually
Ensuring clients billing details are current when dealing with an account to avoid any future issues
Taking ownership and resolving collections escalations for the department.
What we look for: At least 4 years secondary study
Ability to obtain and hold a Certificate of Approval
Fast data entry speed
High attention to detail entering both numeric and alpha numeric data
Intermediate knowledge of Microsoft Outlook (familiar with calendar function, distribution lists and folders)
Intermediate knowledge of Microsoft Word and Excel (familiar with mail merge, tables, document formatting and formulas)
Previous experience in an administration and data entry role
Excellent communication skills both verbal and written
Ability to meet deadlines while working in a fast-paced environment
Punctuality with excellent presentation skills and an engaging and mature personality
Excellent customer service skills
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/careers.
Please note pre-employment checks – including reference checks, medical, criminal record check, and drug & alcohol testing – will form part of the eligibility process. If this is the right opportunity for you - Apply Now!
For a confidential discussion and to know more about the role, please email Janis at ****** JCI's Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate.??????? Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviours we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.?
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