The team:
Within our newly created Enterprise Products and Systems (EPS) team you will be part of a team of Service Designers working across the EPS Product Portfolio.
Initially you will work in the Platforms Technology Tenancy Product Team which delivers core modern compute platform services (e.g. cloud platforms and compute) that are the foundation of the Defence Information Environment (DIE). The Tenancy Team manages and supports the platform that provides both non-production and production environments, as well as key workflow and management tools, for the purposes of testing, simulation and development.
The Platforms team has overarching accountability for all compute products, within the Platform domain, including the sourcing of IT products and systems as required. The others include Database Platforms, Compute and Storage (Public and Private, Hybrid computing) Platforms, ERP Platform, Middleware Platform, Website & Container Hosting Platform and Geospatial Platform.
The role:
As a Service Design Modeller, you are responsible for ensuring the underpinning technical services of the product are supported, sustained and effectively managed throughout their lifecycle, and the customer remains at the centre of all product design. Working closely with the Service Management team you will design the Product service wrap that integrates with established ITIL processes.
You will also negotiate service levels and establish the required support to deliver these products. You will actively analyse any service or process failures within existing products and services and identify associated root causes, and help to improve product performance.
You will have the ability to logically align, sequence and understand the importance of loosely coupled products, product components and service management components within a complex systems and services environment.
You will take a standards based approach utilising existing product and service management building blocks where possible and identifying new ones if required. You will also work closely with other Service Designers to ensure alignment with other teams' product service design and that products will perform correctly in the environment.
Technical skills:
Knowledge of or exposure to a combination of the following:Operated within an ITIL environment (essential);
Cost-model experience (Activity Based Costing);
Experience implementing service-wraps (essential);
Experience with developing Service Level Agreements (SLA);
Technical writing skills;
Process Modelling.
Qualifications and certifications:ITSM Fundamentals;
ITIL Foundations.
Who we are
CIS Branch provides the core information and communication services that underpin New Zealand Defence operations. We are entrusted to deliver and support the Defence technology that helps keep New Zealanders safe.
Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
Why Us
NZDF is an inclusive organisation that is open to flexible working arrangements and welcomes applications from people regardless of gender, ethnicity, disability, sexual orientation, age, beliefs/opinions, or family circumstances.
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:;
Fully funded life cover up to $300,000;
Access to holiday accommodation across NZ;
Discounts Handbook for selected retail, entertainment and service providers;
5 weeks annual leave per year;
Flexible working environment and positive culture;
Opportunities for career development;
Variety, challenge and a chance to influence.
