It Process Analyst

IT Process Analyst provides support to the Executive Team (Head of IT, Team Leads) by analyzing business processes and workflows with the objective of evaluating, framing, documenting and improving through automation and digitalization.ResponsibilitiesIdentify, document, analyse and improve business and system processes through automation/digitalization efforts. Evaluate the organization's business needs and develops long-term IT plans and solution to meet business requirementDiscover, develop and maintain system and infrastructure documentation both in text and graphical format. Review information to highlight areas of improvement and identify risks and concerns, extract reports and provides framing of data for reviewParticipate in solutioning, change management and problem resolution of existing system and processesFormulate and maintain IT policies and processes. Participate, contribute in corporate governance programs and deliver training and user guides for internal and external usersOrganize records and documents in relation to standard operating procedures, contracts, meeting minutes, non-disclosure agreements, and other important recordsEnsure IT System roles and responsibilities are assigned through proper access management controls and assisting with other administrative tasks in involving Procurement, Legal and Finance processQualificationDiploma or Degree in business, computer science, or relevant field with at least 1 to 2 years of experience in IT documentation skills and toolsHighly proficient in Microsoft Office skills with ability to work in a collaborative environment, excellent organizational and customer service skillsOutstanding communication and presentation skills, excellent writing skills with prior experience in crafting official documents for broad circulation internally and externallyExperience in industrial engagement and organizationCompany information Registration No.199201312EReport this job advert Don't provide your bank or credit card details when applying for jobs.Researching careers? Find all the information and tips you need on career advice.#J-18808-Ljbffr