Inbound Customer Service Representative

Customer Support Specialist Are you looking for a full-time stable career? Do you thrive helping others? Do you want to grow as a professional? Do you want to support customers? Do you desire the opportunity to earn monthly performance incentives? Are you ready to help customers get more out of the latest technology?
We run a contact centre on behalf of one of the world’s leading technology companies, helping their clients across New Zealand, Australia and beyond. We are adding more full-time inbound Customer Service Support Specialists to our telephone-based team to provide the supreme service and responsive assistance our clients customers.
As a customer support specialist for our technology client, you join our class of other new starters where you will be provided with 4 weeks of extensive fully paid technical training to set you up for a successful career with us. After you complete your training you will enter a nesting period of additional training, coaching and support. At this point you will begin taking inbound calls from our client’s customers and resolving technical issues over the phone. Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero. Here's what you'll get from us: The opportunity to earn up to an extra $400 a month in bonus payments depending on individual and site wide performance An awesome expanding variety of retail discounts! Discounts at spec savers, health insurance, PB Tech and more! The chance to work for a rapidly expanding fortune 500 company and represent one of the largest technology companies in the world. Holistic employee well being program to keep you happy and healthy And here's what we'll need from you: Outstanding communication skills including clear and articulate verbal, listening and written competency A good understanding of modern technology Natural at multi-tasking with the ability to work under pressure Driven to deliver customer solutions Resilience to deal with difficult people Happy to work on weekends and able to work on a rotating roster from 9am-9pm Monday – Sunday If this sounds like you, please apply today by submitting your updated CV.