Faults Services Coordinator

As an organisation, we are passionate about delivering outstanding customer service to the people of Auckland and as such our vision is to be "Trusted by our communities for exceptional performance every day".
Based in Newmarket, we have an opportunity for someone to join our Faults Team as a Faults Coordinator. This role is the connection between our customers and the business. You will be responsible for understanding and resolving customer enquiries to ensure total customer satisfaction. This is achieved by providing timely and appropriate responses to all customer enquiries and delivering customer-driven resolutions with outstanding communication skills and process awareness.
The ideal person will be a reliable, adaptable team player with excellent listening skills. Our fault and emergency lines are operational 24/7*365 so you will need to be flexible to work 40-hour shifts on a 7-day roster.
While training will be provided, it is essential that you have at least 1- 2 years previous contact centre experience and has the ability to adapt to our industry.
What do we offer? We offer you the chance to build an exciting career, while we support you with on-going training and development. As the successful candidate, you will be part of an organisation with a commitment to its staff and a commitment to the sustainable management of our environmental resources.
We offer competitive remuneration and staff benefits package including:
Come and join our team! If you are looking for an exciting career opportunity with lots of potential for development then apply now through our careers website www.careers.watercare.co.nz.
You must also be legally entitled to work long-term in New Zealand.