Together, we can make a real difference We're not a just another workplace, we're a team of like-minded people striving to make a real difference to the lives of as many Kiwis as we can. Trust is what makes us who we are. We're passionate and committed to doing the right thing and caring for each other and our customers. We work together to support our people and communities when they need us most, and that includes you. We know you're brimming with potential and so are we. Let's continue our journey together. What you'll be doing: As part of our% NZ based contact centre, you'll help our customers by assessing their needs and providing an exceptional customer experience. On an average day, you'll be taking + incoming calls, having customer conversations without scripts, confidently navigating multiple IT systems and be a fountain of insurance knowledge. Typical conversations will be helping customers update their personal details, make changes to existing policies, providing personalised financial advice, taking payments and the occasional quote for new insurance policies.The nitty gritty: Ideally, we are looking for people to be initially based in our Auckland or Hamilton office with hybrid working, however we do offer work from home opportunities across the country.Training starts on Mondayth Mayand is full-time, Monday to Friday,.am to.pm for the duration ofweeks. This will be delivered virtually or onsite in our Auckland City Centre office depending on your location.If you are work at home being outside our Auckland or Hamilton locations, you will be given all the equipment needed, however you will need to have the below technology requirements:Fibre internet connection, with an internet speed ofMbps or higher & WifiSuitable private workspace with comfortable desk and chairAfter training you can expect the following roster:A rotating roster,?working.hour shifts totalling.hours a week betweenam -pm on weekdays, andam -pm on weekends. On average you will work one weekend day per month. Twice a year you will be given aweek roster of Thursday - Sunday shifts. Your rosters are given at leasweeks in advance to give you certainty.You must be available to start on Mondayth May and no planned leave within the firsmonths of joining. A bit about you: You're the kind of person who loves to help people and is motivated by delivering exceptional customer service. You're calm in the busy times and enjoy a structured work environment. Your experience is as follows:Proven customer service experience assessing customer needsConfident in using complex and multiple systemsThe ability to pick up detailed information quickly such as Insurance legislation and processesA natural flare for engaging with customers and keeping them front of mind at all timesWhy you'll love working with us: We have an inclusive and supportive environment and believe every voice matters. We believe in investing in our people and creating an inclusive space that provides opportunities for all. With a great starting salary of $ we take our annual salary reviews, bonus schemes and personal development seriously. We're committed to making our people's wellbeing a top priority, with benefits such as a $annual wellbeing allowance, and flexible working. We offer great discounts on our products and retail partners, like up to% off our car, home, and contents Insurance, as well as a generous $refer a friend bonus. Our culture and care for our people can be seen in our outstanding engagement and tenure. We believe the most important investment we can make is in you. Do you think you have the passion, collaboration, imagination, and values that match our own? Apply & upload your resume today.
