Join the growing team at Chemist Warehouse NZ at our brand-new Office in Grey Lynn and be a part of an amazing NZ success story as our next Customer Service Officer.About Chemist WarehouseEstablished in New Zealand in 2017, Chemist Warehouse currently operates over 50 stores, 2 Distribution Centres across Aotearoa and is growing rapidly. We take great pride in being innovative, competitive and responsive to the changing needs and challenges of our marketplace. We are proudly NZ owned & operated and pride ourselves in our commitment and dedication to making healthcare more accessible than ever before.About the RoleTo deliver on our ongoing commitment to our customers , we are now needing to add a key member to our Customer Service team. Reporting directly to the Customer Service Team Leader the Customer Service Officer will need to ensure we deliver exceptional service, advise and support to our customers in successful and timely manner. Customer queries and resolution may include product queries, returns, delivery and customer orders. It is critical that the new incumbent is resilient in their ability to handle a high volume of customer queries in this fast-paced environment. You will naturally be empathetic and your professionalism in ensuring we are aligned with impactful, and results driven resolution for all key stakeholders will a key asset you bring to this role.Start Date - ASAPLocation - Grey LynnShift & Hours of Work: Monday - Friday, 8 hour shifts between 8am – 5.30pmKey responsibilities and requirements of this role:Take ownership of all customer issuesEscalate unresolved problems to the appropriate stores or managers and ensure that they take the appropriate action to resolve it.Complete administrative duties including data entry and follow-up calls.Responding to and resolving customer issues via phone, email, and our web portalProviding and communicating product and service expertise and knowledge to customersMeet set targets and KPIs as agreed with the customer services team.Fulfil general administrative duties such as developing standard operating procedures and relevant customer services templates.Experience and Qualifications1-3 years proven face to face customer support or contact-centre/ call-centre experienceExcellent data entry and administration skillsExcellent written and verbal business communication skillsStrong attention to detail and questioning mindsetActive listener with strong ability to quickly build rapport with customers to identify and resolve issue in a timely and supportive manner.Highly organised and with an ability to prioritise and multitaskStrong computer based and technical skillsA relevant qualification on contact centre qualification will be desirable but not essentialWhat do we offer in return?A supportive environment with a close knit and friendly teamCare, guidance and mentorship from senior managers and our leadership teamCompetitive hourly rates + attractive staff discounts across all our brands and storesAnnual Salary ReviewsSupport with continuing education and certifications within applicable fieldsVariety of internal opportunities all over New Zealand with supported relocationWe offer EAP as part of our ongoing support to our employeesThe successful applicant will be required to meet a satisfactory Criminal History Check outcome.To register your interest and submit an application for this exciting new role, please apply now.Selection Criteria Essential: Do you have the right to work in New Zealand?Essential: If successful in gaining this role, are you willing to undergo a National Criminal History Check?Essential: Do you have previous customer service experience?Contact Person Recruitment ServicesAlternate Contact Person Laura SkeenClosing Date 06/05/2024Position Description No position description has been providedPlease note that this position will close at 11:45pm on the closing date.Please ensure your application is added before this time as we do not accept late applications.#J-18808-Ljbffr
