Experience Lead Supervisor

Showcase your leadership skills and be seen as the Subject Matter expert across Customer Service, Vehicle Fleet Management and Car Detailing within our NZ JUCY Rentals Branches!Do you have a real passion for great leadership and proven team management in the vehicle rentals or tourism industry?As the Supervisor for a dedicated team of Experience Leads in each of our Auckland, Christchurch or Queenstown locations you will support the Rentals Branch Team Leader in overseeing the team and, continuing to build capability and skills of the Crew to ensure best practice service standards for vehicle rentals are adhered to and that there is consistency across Branch operations.Day to day you’ll also be responsible for rolling up your sleeves and being involved in the the full vehicle lifecyle management from vehicle cleaning, to ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone who is passionate about developing high performing teams to ensure the Branch is the best it can possibly be!We are looking for someone who has:Experience in team leadership within customer service deliveryVehicle rentals product knowledgeA desire for a hands-on leadership role in the tourism or rental vehicle industryIn-depth knowledge and understanding of the Tourism industryProven experience with minor domestic car / campervan repairsProven conflict resolution skills and negotiation skillsAbility to establish and maintain supplier & service centre relationshipsPrevious sales experience is desirableAt JUCY we offer:Opportunity to take your career further in the Tourism industryAmazing company culture, working with people from all over the worldGreat JUCY perks, such as 5 days free campervan hire, free accommodation at our JUCY Snooze properties, and unlimited cruises on our JUCY Cruise in the Milford Sound.Our values at JUCY are Fun, Family, Pride and Passion and we live and breathe these values every day. If you think JUCY and this opportunity sounds like you, please hit apply now and tell us more about yourself.