Dispute Resolution Specialist

We're looking for a candidate to this position in an exciting company.

Ensure cases are responded to promptly and treated with priority
Identify the applicable dispute or subscription transfer process and take responsibility to effectively and efficiently resolve cases
Ensure that Xero policies and procedures are followed at all times to maintain required levels of customer service, system and data integrity
Work with the wider Customer Experience team to coordinate resolutions (where possible) to subscription access and transfer matters, including organising access to data, transferring bank feeds, support for exporting data, and setting up a new subscription
Proactively identify process and business improvements regarding dispute and other subscription transfer or access matters handled by the Dispute Resolution team
Provide regular updates to the Dispute Resolution Manager about complex and sensitive subscription access and transfer cases

A good level of experience in a customer support role which involved clear and concise written and verbal communication
Ability to handle challenging questions and difficult customers
A proven team player who proactively assists other team members
A problem solver who is committed to resolving tricky customer queries
High degree of independence, maturity and initiative
Excellent attention to detail
Confident with cloud based technologies