Our Customer Support team are an exceptional group of people that are driven by making life better for Kiwis, including their customers and colleagues around them. At Trade Me we live the value of 'Customer Aroha' daily and strive to keep our customers at the heart of everything we do. We work hard, but are relaxed about it - we like to call this 'casual excellence'. We're currently on the hunt for a Team Leader who can inspire and lead from our frontline!
Flexibility with hours is important for this role as we will need you to be available Monday - Friday, 1.30pm - 10.00 pm but we could be flexible for the right candidate.
First up, here is why you will love life at Trade Me:
We truly value our people and want you to succeed here, so we offer flexible working, bonuses, access to wellness programmes and a bunch of other good stuff.
The people are what makes Trade Me a special place to come to work each day. We cherish individuality and treat people with respect.
Our culture of casual excellence means endless progression and professional development opportunities, all while wearing jandals and a t-shirt.
Each day brings fresh challenges, but here's a snapshot of what you can expect:
Lead and inspire from the front, ensuring your team are nurtured and well looked after.
Ensure that our members get top-notch service through driving performance and having honest conversations when needed.
Identify personal development opportunities and harness the power of your collective team to share information and ideas.
Exercise your process improvement talents and suggest new ways to provide world class customer service.
Be comfortable stepping in to help with a particularly tricky customer or when someone in the team needs support.
So far so good? What we're looking for from you is:
At least a couple of years of hands-on day to day leadership experience, ideally in a similar digital environment
A passion for identifying training opportunities for your team members and investing in their development.
Coolness when multitasking under pressure.
An empathetic nature - we want you to demonstrate this in your work and to our customers.
Strong Initiative with the ability to solve problems and self manage through your proactive approach
Excellent communication skills - you will understand the big picture and ensure each member of your understands how their work contributes to Trade Me's success.
Trade Me is New Zealand's most influential ecommerce platform and as quintessentially Kiwi as you can get. We are a fun, vibrant and fast-moving place to work, and we're looking for someone who'll thrive in this environment.
Check out what it's like to work at Trade Me in our video. If this is the job for you, please include a cover letter with your application telling us why you and what appeals to you about this role.
