Customer Support Representative

Job Description: Kathmandu Holdings in Nelson, NZ is seeking a part-time Customer Support Representative to join their team. This entry-level position is perfect for individuals with at least 1 year of experience who possess a resilient and confident personality. The successful candidate will have excellent communication and decision-making skills. Responsibilities:1. Provide exceptional customer support via phone, email, and chat2. Assist customers with product inquiries, order tracking, and issue resolution3. Collaborate with other team members to ensure a seamless customer experience4. Maintain accurate customer records and documentation5. Identify opportunities for improvement in processes and communication Requirements:1. 1 year of customer support experience2. Resilient and confident personality traits3. Strong communication skills4. Excellent decision-making skills5. Ability to work in a fast-paced environment6. High school diploma or equivalent7. Must be legally eligible to work in New Zealand Benefits:1. Free accommodation2. Paid overtime3. Company equipment Working Environment:At Kathmandu Holdings, you will have the opportunity to unleash your creativity in a setting that celebrates and nurtures innovation. We value diversity and inclusion in our workplace, and we encourage all qualified individuals to apply. Deadline to apply: March 19, 2024 Equal Opportunity Statement:Kathmandu Holdings is an equal opportunity employer and is committed to providing a work environment that is free from discrimination and harassment. We celebrate diversity and are dedicated to creating an inclusive workplace for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.