Customer Support Assistant - Work From Home

Global Partners, a leading technology company, is seeking a dedicated and passionate Customer Support Assistant to work from home in Wellington, New Zealand. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer support. Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Resolve customer complaints and issues in a courteous and efficient manner.3. Maintain accurate records of customer interactions and transactions.4. Escalate complex issues to the appropriate team members for resolution.5. Provide feedback on customer trends and issues to improve overall customer experience.6. Collaborate with the sales and marketing teams to ensure a seamless customer experience.7. Assist with special projects and initiatives as needed. Requirements:1. Excellent people management skills.2. Strong communication skills, both written and verbal.3. Ability to work independently and efficiently in a remote setting.4. Proficiency in basic computer applications and software.5. Ability to multitask and prioritize competing demands.6. High school diploma or equivalent.7. Must have a dedicated home office setup. Benefits:1. Medical coverage.2. Company transportation for occasional in-person meetings.3. Visa sponsorship for eligible candidates.4. Opportunities for career growth and development. Working Environment:At Global Partners, we foster a culture of transparency and open dialogue for effective communication at all levels. We believe in creating an inclusive and supportive work environment where every team member is valued and respected. Deadline to Apply:March 31, 2024 Equal Opportunity Statement:Global Partners is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.