Job Description:
Unleashed Software is seeking a part-time Customer Success Manager to join our team in Nelson, NZ. The ideal candidate for this role is a confident and reliable individual with at least 8 years of experience in customer success or a related field. As a mid-to-senior level position, the Customer Success Manager will be responsible for managing relationships with our key clients, ensuring their success with our software solutions.
Responsibilities:- Build and maintain strong, long-lasting customer relationships- Collaborate with sales and marketing teams to identify and grow opportunities within key accounts- Develop a deep understanding of the customer's business needs and objectives- Educate customers on the value of our products and services- Act as the main point of contact for any customer inquiries, issues, or escalations- Monitor customer usage data to identify trends and opportunities for improvement- Conduct regular check-ins with customers to ensure satisfaction and promote retention- Provide product demonstrations and training sessions as needed- Work closely with the product development team to communicate customer feedback and feature requests
Requirements:- 8+ years of experience in customer success, account management, or a related field- Confident and reliable personality traits- Strong problem-solving skills and innovative thinking- Excellent communication and interpersonal skills- Ability to thrive in an environment that embraces and navigates change seamlessly- Bachelor's degree in Business, Marketing, or a related field (preferred)- Experience working in the SaaS industry (preferred)
Benefits:- Travel opportunities- Dental insurance- Disability insurance
Equal Opportunity Statement: Unleashed Software is an equal opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals, regardless of race, gender, age, or disability status.
Deadline to apply: March 17, 2024
If you meet the requirements for this position and are passionate about customer success, we encourage you to apply for this exciting opportunity with Unleashed Software. Join our team and help our customers unleash their full potential with our software solutions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
