Customer Success Associate - Remote Work

Job Description:

We are looking for a motivated and reliable Customer Success Associate to join our team at Plexure Group. This is a remote part-time position based in Tauranga, Bay Of Plenty, NZ, with the opportunity for entry-level professionals to gain valuable experience in the customer success field. As a Customer Success Associate, you will be responsible for ensuring our customers are satisfied with our products and services, and that their needs are met in a timely manner.

Responsibilities:- Build strong relationships with customers to ensure their needs are met and they are satisfied with our products and services- Be the primary point of contact for customers and respond to inquiries in a timely and professional manner- Provide product demonstrations and training to customers as needed- Identify opportunities for upselling and cross-selling of products and services to existing customers- Work closely with the sales and marketing teams to improve customer retention and satisfaction- Collect and analyze customer feedback to identify trends and areas for improvement- Collaborate with the product development team to communicate customer needs and help improve our products and services- Meet and exceed customer success metrics and targets

Requirements:- Strong emotional intelligence and ability to empathize with customers- Excellent communication and interpersonal skills- Ability to work well in a team environment- Self-motivated and goal-oriented- Proficient in using technology and customer relationship management systems- No prior experience required, but a willingness to learn and grow in the customer success field

Benefits:- Company equipment provided for remote work- Profit sharing opportunities based on performance- Travel opportunities for team meetings and events

Working Environment:At Plexure Group, we prioritize quality in all aspects of our work, products, and services. We are committed to providing exceptional customer service and ensuring our customers' success.

Deadline to Apply:April 20, 2024

Equal Opportunity Statement:Plexure Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, genetics, disability, or age. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.