Customer Service Team Leader

Our client, a global leader in the supply of trade/manufacturing equipment, is offering an excellent career opportunity for an enthusiastic individual to join their team as a Lead Customer Service Representative.Role Overview:As a Customer Service Representative reporting to the Head of Finance & Administration, you will play a pivotal role in maintaining and enhancing our client's customer service team. Your responsibilities will include:Key Responsibilities: Supervising and coordinating customer service staff activitiesPlanning and executing team work schedulesEvaluating team performance, providing coaching and mentorshipDeveloping and implementing SOPs for increased productivityCollaborating with Credit Claim, warehouse, and other departments to resolve customer issuesCommunicating work procedures and policies to staffAddressing customer complaints and inquiriesCoordinating with the Phone System company for issue resolution and system improvementEnsuring compliance with relevant regulations and requirementsFollowing direction from the Financial ControllerOther duties as required by managementBenefits: On-site carparkHealth Insurance cover for you and your immediate familyCompetitive salaryOpportunity to work for a global organisationRequirements:To succeed in this role, you need: Friendly demeanor with strong communication skillsMinimum 3 years of experience in a similar roleStrong organisational and leadership abilitiesKnowledge of relevant regulations and requirementsProblem-solving mindset and teamwork orientationPlease submit your application today or reach out to Matthew Gulik at Parker Bridge on******or call on09 558 2667. #J-18808-Ljbffr