Customer Service Representative

The Opportunity

ECL Group is seeking an enthusiastic and hardworking individual who strives to deliver high-level customer service. Our customers are recognisable large, multinational companies with which we are proud to build strong partnerships with.

As a Customer Service Representative, you will be the first point of contact for our customers and be responsible for call resolution or escalation to our technical team.

You will be an integral member of our team and will be joining a business focused on providing the highest level of customer service to our clients, whilst exceeding ECL’s monthly customer KPI’s.

Our Customer Service desk runs on a 7 day a week roster from 6am - so a high degree of flexibility is desirable.

Full training will be offered during standard working hours - 8am to Monday - Friday. On completion of the training, you will move to a 10:30am - 7pm shift that will include at least one weekend day. Please note this shift may be subject to change.

The role
Providing a high level of courteous and efficient customer service to a range of customers
Coordinating customer calls for repair and installation activity
Data entry of customer and job details
Answer incoming calls and emails in a timely and professional manner
Perform other administrative duties related to this customer support role
Our ideal candidate
Appropriate experience in a similar contact centre role
Computer literate; with the ability to operate a range of systems and programmes.
A collaborative approach in working coupled with strong communication skills
A natural style of accountability coupled with strong customer experience focus
Ability to multi-task and stay calm under pressure
Demonstrated organisation and prioritisation skills in order to meet monthly KPI’s
If you see yourself operating in a true value add role apply via the link provided!

We are unable to consider applications from non-NZ residents or Citizens.