Customer Service Representative

We currently haveCasualopportunities for motivated and enthusiastic Customer Service Representatives in our nationalContact Centrebased in Penrose. These are roles with potential to go permanent with a strong and secure kiwi brand.
Our recruitment process will follow the Covid-19 guidelines such as video interviews.
Our award winning inbound Contact Centre is a crucial part of the services AA offers, orchestrating roadside assistance and peace of mind for New Zealand road users every day.
You need to be a people person and a natural communicator; your efforts will not only reward you but will genuinely help others who are in need of professional, friendly and efficient service.
As this is a customer service role in a contact centre, some other traits that will help you include computer skills, listening skills, reasoning skills and a can-do attitude.
You will also need to be able to work a rotating roster that has potential weekend work.
What you get in return:
Ongoing support from your team, and home-grown team manager
The chance to further your skills with the AA. We like to see our own keep growing, and believe in internal promotion
Monthly massages provided in house so you can really relax
Annual salary reviews and KiwiSaver scheme
A encouraging and fun team environment, where there is always something happening
To get you started we provide three weeks of full-time paid training; this involves class room learning and working alongside our friendly team.
The training start date for these roles is tentative and is dependent on the level of COVID-19 Lockdown.
We also offer employees a level 3 NZQA Certificate in Contact Centres, through our education programme with Skills.
Go on, apply!
With almost 1000 employees the AA cultivates a strong team culture; where there is always support in your development and progression