Customer Service Manager - Work From Home

As a Customer Service Manager at Halter, you will be responsible for overseeing and leading our virtual customer service team from the comfort of your own home in Tauranga, Bay Of Plenty, NZ. This part-time Associate Level position requires a minimum of 5 years of experience in a customer service role.

Responsibilities:- Lead, mentor, and supervise a team of remote customer service representatives- Develop and implement strategies to improve customer service efficiency and satisfaction- Handle escalated customer inquiries and complaints- Analyze customer feedback and data to identify areas for improvement- Develop and maintain strong relationships with customers and internal teams- Monitor team performance and provide regular feedback and coaching- Implement training programs to ensure team members are equipped to handle customer inquiries effectively- Stay up-to-date on industry trends and best practices in customer service

Requirements:- Energetic and dedicated personality traits- Strong analytical and negotiation skills- Excellent communication and interpersonal abilities- Proven experience managing a team of customer service representatives- Ability to work independently and prioritize tasks effectively- Proficiency in customer service software and Microsoft Office- High-speed internet connection and a quiet workspace at home

Benefits:- Gym membership- Company-provided equipment- Profit sharing opportunities

Working environment:At Halter, we prioritize understanding and empathy in all interactions. We believe in creating a supportive and inclusive work environment where every team member feels valued and respected.

Deadline to apply: ********

Equal opportunity statement:Halter is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.