We are a NZ owned & operated finance company. We've been providing lending solutions to everyday Kiwi's for over 20 years. We are on the hunt for a motivated Customer Service Consultant to join our Porirua team. You will be contracted to work between 37 - 45 hours per week between Monday - Saturday but currently rostered for 37 hours with a Tuesday off . As our rosters do change from time to time, it is essential that you have ability to work up to 45 hours when required. What you need to know about us Delivering awesome service and building relationships is what we're about. Our environment is fast paced, dynamic and constantly evolving. Our team have fun, get s%#t done, work hard to exceed expectations and put their all into everything they do - and we'll expect that of you too! What you'll be doing You'll be meeting customers, valuing their items to be used as lending security, assisting with loan applications, determining lending outcomes and preparing loan contracts. You'll be providing ongoing account management for the life cycle of the customer's loan by monitoring account activity, liaising with customers to ensure timely payment, debt collection, negotiating payment terms and account changes. You'll also be managing our online auction sales process by testing, preparing and listing goods for sale, communicating with potential buyers, reconciling payments and organising shipping. What you'll bring to the role First class customer service and administration experience - you've earned your CS stripes in a fast-paced customer centric environment. A solution focus - no problem is too big or small as you love the challenge and satisfaction of problem solving! An authentic approach and passion for customer service - being REAL is important to you and it's what helps you connect and shine with customers! Fantastic communication skills - you can talk to people from all walks of life and write professionally too. Digital savvy - you know your way around a computer, picking up new systems and processes with ease. You'll be super organised and efficient - you're comfortable moving in and out of tasks, multi-tasking and prioritising effortlessly. An awesome attitude and you'll be a team player - you're a 'glass half full type' with high energy and know the importance of contributing to a team. You'll have a wicked sense of humour - this is non-negotiable! What we can give you Real career progression opportunities - over 40% of our current staff have progressed into different roles during their career with Superloans. Dedicated learning and development - you'll have access to a learning platform with over 60,000 training courses for self-directed learning. An epic team with even better work stories. Paid day off for your birthday. Unlike some of our competitors, we don't work Sundays or public holidays. Looking for variety and an opportunity to take your customer service and administration skills to the next level? Come join our #superfam! Apply now and Supercharge your career today! Things you need to know: Employment will be subject to satisfactory references, credit and police check and a current legal right to work in NZ Our branch hours are 8:45am - 5:15pm Monday - Friday and 8:45am - 2:15pm Saturday As we receive a large volume of applications, only shortlisted applicants will be contacted If you have any questions, please contact REF: SLWPFT0224-02
