Customer Relationship Manager - Smartly

We're known as the simple way to sort your payroll for over 20,000 Kiwi businesses. Smartly is a leading provider of software solutions for businesses across various industries. We help our customers to streamline their processes, improve their performance and achieve their goals. We are looking for a Customer Relationship Manager to join our team and manage the implementation of our software solutions for new customers.What We're Looking ForAre you passionate about delivering exceptional customer service and creating lasting relationships? Do you have experience in service delivery or relationship management? Do you want to work for a company that values innovation, collaboration, and excellence? If so, we want to hear from you!What Does the Job Involve?As a Customer Relationship Manager, you will be responsible for guiding customers through the implementation process, from the point of sale to being fully integrated with their destination product and service suite. You will also assist existing customers to implement new products. You will proactively contact customers, understand their needs and challenges, troubleshoot issues, ensure compliance, and deliver solutions that meet their expectations. You will also identify and execute on opportunities for upsell and cross-sell, working with sales to maximise revenue on new accounts.What You'll GetFlexible working – work from home up to two days a week.Conveniently located right next to the Lower Hutt shopping mall.Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.We're also truly passionate about our people and seeing them thrive.Why wait? Apply now!Your application will include the following questions:PronounsDo you identify as Maori or Pasifika?Datacom is an equal opportunities employer. Where possible we will provide reasonable adjustments throughout the recruitment and selection process to ensure equal participation. Is there anything you would like to note to ensure you can perform at your best – this could include accessibility, health conditions, or neurodiversity?Which of the following statements best describes your right to work in Australia/New Zealand?What are your salary expectations? (numerical figure only)Report this job advert Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr