Customer Service Advisor - Part Time Weekend & Evening

Are you a coffee lover who would like the opportunity to put your knowledge and passion to good use? then this is the role for you!

We are Concentrix - a Fortune 500 company who continue to grow in New Zealand. This expansion means we can help save the day for more people. That’s where you come in.
We are looking for enthusiastic individuals with the desire to become an ambassador for one of our key clients in the coffee industry. Through our excellent initial and ongoing training, you will have the ability to save someone’s day by resolving their coffee machine query or ordering their coffee products.
Your main communication will be over the phone, with some email and internet too. Every call is a different person with a different need, so you will get to spend the best part of your day interacting with real people and being their Hero.
What’s in it for you?
Here at Concentrix we want to help you to develop your skills to enable you to progress your career
Fully paid product and system training
Part time hours available
Fun team environment with an excellent culture we are proud of!
Valuable exposure and learning that come from working in a global organisation
Flexible working hours with shifts between 6am – 11pm on weekdays, weekends and public holidays.
You will receive a 7 week rotational roster which will include weekends.
What are we looking for?
Outstanding communication skills with the ability to multi-task whilst talking to customers.
Previous customer care experience
Feel comfortable learning product and service concepts and explaining to end users in basic terms
Advanced problem-solving skills
Computer literacy and comfortable with range of systems i.e. CRM, MS Office
Highly motivated and driven to achieve performance outcomes for our clients
Confident, ability to question, influence and persuade
This role is based at the Concentrix Delivery Centre in Mt Albert, Auckland
All candidates must be eligible to work in New Zealand and hold current New Zealand/Australian Citizenship or Residency
We are looking for a 29th June start date so APPLY immediately!!
Concentrix recruitment does not offer employment without an interview process and formal notification of appointment. We do not seek any financial contribution as part of any job application process.