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Work type Full-time 1 Locations Auckland 1 Categories Collections 1 Customer Relationship Manager - Auckland CBD Apply now Job no: 494463
Work type: Full-time
Location: Auckland
Auckland CBD location, close to local shops and eateries and public transport and car parksHybrid WFH flexibility for work-life balanceNo collections experience required! Supportive training and career progressionCollection House (CLH) is one of New Zealand's largest and most respected end-to-end receivables management companies and a part of Credit Corp Group. We provide practical, customer focused solutions in collections, credit management and customer care. We have redefined our organisational purpose to "Reimagine how debt is done. Better." to challenge ourselves to have a greater positive impact for our clients and customers.
About your new role
As a Customer Relationship Manager, you'll be at the frontline making outbound calls to locate customers and investigate overdue accounts on behalf of our clients. With a flexible approach, you'll negotiate repayment plans and solutions to suit our customers' circumstances. Our bonus scheme rewards near target achievement and our supportive team and training programs will allow you to develop and advance your skills for a successful career in Financial Services.
What your new job involves Manage outstanding accounts with clients from New Zealand's largest institutionsMaking and receiving high volume outbound/inbound callsInvestigations to locate and establish contact with our customersBuild and establish relationships with customers with rapport and trustCreating positive outcomes by negotiating repayment solutionsProblem solving and objection handlingWhat we can offer you! Competitive salary as entry level + monthly incentivesFlexible hybrid work environment in as early as 3 months (2 days office, 3 days WFH)Fully paid training with continued support and coaching leading to growth towards promotion opportunities and learning and development programsPerks and discounts through our employee benefits platformFree membership and competitive rates with our Car Share partner and Novated Leasing optionsWellbeing and health initiatives including online fitness training, 24hr wellbeing support with our EAP, discounted gym membership, plus breakfast and fresh fruit in the officePurchase additional annual leaveRegular team engagement events'Dress For Your Day' from smart casual to business attireWho you are
Want to start or grow your career in Financial Services with a leading provider? Looking for a career change or seeking more security and opportunity? Collections experience isn't required as we provide training with continued support and coaching. The majority of our leaders once began in this same role!
Experience in a call centre, hospitality, tourism, retail, sales or similar industriesExcellent communication skills (both written and verbal)Persistence and resilience to have challenging conversationsAbility to negotiate will be highly desirableShare a passion for results and a target driven environmentA natural problem solver and solution providerBasic computer literacy skillsA desire to learn and take on feedbackOur Contact Centre operating hours areMonday to Friday 7:30am – 7:30pmwith rosters between these timesMust be available to work permanent full-time (40 hours)Must have work from home capabilityThe diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at Credit Corp Group. We are committed to our inclusive and diverse workplace through attracting and retaining a workforce that reflects the community. We encourage applications from all culturally diverse backgrounds.
Advertised: 19 Apr 2024 New Zealand Standard Time
Applications close:
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