Nova is part of the family-owned Todd Corporation, one of New Zealand's largest and most successful companies. We're the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses. Our Customer Finance team is currently seeking an experienced Customer Accounts Administrator to become an integral part of our operations at our Whakatane office. About the role Reporting directly to the Customer Finance Manager, you will play a key role in ensuring the seamless operation of our Customer Finance Administration team. Your responsibilities will involve handling various financial transactions and responding to customer inquiries accurately and promptly to maintain excellent customer engagement with Nova customers. Other key tasks: Processing credit card and direct debit transactions on a daily basis. Handling new direct debit and credit card authorities, and processing changes as per customer requests. Using data to identify problems and develop processes to enhance customer service experience. About you This role is perfect for individuals with a strong background in administrative accounts, demonstrating proficiency in various administrative taks, including accurate data entry. You should have a good understanding of accounting principles and numeracy skills to ensure accurate processing. You will have the ability to work both autonomously and collaboratively within a team, with a commitment to fostering a collaborative and high-performing team environment while promoting inclusivity and positivity. Key skills required for this role: Previous experience in administrative accounts environment. Good organisational, planning and time management skills. Proficiency in Microsoft Excel, including Pivot tables and Vlookup. While you may not tick all the boxes, if you can demonstrate how your previous work experience or personal skills would make you successful in this type of role, we would like to talk to you. More about the Team Customer Finance team operates from our vibrant Whakatane office, this office is a big space filled with an awesome diverse culture with many social & cultural activities. Our Customer Finance team is comprised of individuals who are not only colleagues but also close friends, our team values each member for their unique strengths, yet always comes together as a cohesive unit. With a shared sense of humor and a strong emphasis on teamwork, we prioritize supporting one another and celebrating our collective achievements. Regular 'lunch dates' serve as opportunities to further strengthen our bonds and deepen our connections. Moreover, we are committed to fostering personal growth and development, encouraging each team member to continuously strive for excellence and reach their full potential. What We Can Offer You A discretionary incentive payment based on your performance and the Company's. Annual wellness programme, learning and development programmes, discounted Southern Cross, and a bunch of other good stuff. Discounted Nova Energy products. Flexible work arrangements (WFH 2 days a week). Employee discount programme (Nova Perks), free eye checks, discounted gym, fuel savings – to name a few. Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave. Fun Cultural Calendar & social club activities. A dynamic environment with an ever-evolving industry where you can learn, grow, and thrive. Join our dedicated team and grow your career in a supportive and inclusive environment where we value diversity and encourage you to be your authentic self throughout the recruitment process. Please don't hesitate to share any specific needs or ways we can assist and support you throughout this process.
