Customer Experience Manager

Our employees tell us that they enjoy our 'family-like' team environment and appreciate the Company's strong emphasis on safety, to ensure we all go home uninjured at the end of the day. We also pride ourselves on having a strong work ethic and living by our core values.
As our customer needs evolve, so do ours. To aid us in offering the best customer service, we require an experiencedCustomer Experience Managerto join our Head Office team. This role will develop and implement customer relationship strategies to improve and develop our customer experience, have a strong focus on the full customer life cycle, including but not limited to developing and managing customer retention program, lead and coaching team leaders and opening communication channels.

This is a key role where you will work closely with various stakeholders including Management, Sales team and Customer Service roles on identifying, creating and delivering strategies to enhance our relationships with both existing & potential customers.

To be successful, you will have:
8+ years Management experience in customer service or marketing
Management experience in Contact centre environment (inbound and outbound)
Strong communication skills, effective at interacting with people to identify their requirements
Aptitude to build strong relationships with key stakeholders, and influence
A Tertiary level qualification in Marketing or Business
A strong analytical mind and systems experience
Proven experience implementing and driving improvement initiatives
o Supportive and Respectful demeanour
If you wish to apply for this position please click apply now and complete the online application form and submit an updated copy of your CV and a cover letter explaining why you want this role. We look forward to receiving your application!

The successful applicant will be required to undertake a Pre-Employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to EnviroNZ's satisfaction. Applicants must also have NZ residency or a valid NZ work visa.