Customer Services Manager

Your tasks Ready to take on a pivotal role in shaping customer service in the logistics industry?Schenker New Zealand is seeking a national Customer Service Manager to join our team in Auckland.In this position, you'll be responsible for managing the customer service experience activities and outcomes nationally, with a focus on improving customer retention and experience.Reporting directly to the Area Operations Manager NZ, you'll play a crucial role in maintaining and enhancing our service standards, driving customer satisfaction, and ensuring seamless operations across our customer service department.Key Responsibilities:Ensuring the delivery of a consistent and trusted brand experienceStrengthen commercial relationships and further enhance growth through broadening commercial relationships and driving client retention teams to improve customer experienceImproving, implementing, monitoring and adjusting customer retention strategies and processesReview department performance and devise strategies outlining key objectives that will deliver on the wider strategyDeveloping a successful Customer Services team which empowers staff to take ownership of the client relationshipsSupport the renewal tender and commercial proposals of existing businessOverseeing and ensuring seamless implementation of new business into the Customer Services teamWhat We're Looking For:3-5 years of experience in a similar Customer Service Supervisor/Manager role in the logistics or supply chain sectorPrior direct responsibility for delivering exceptional customer experienceAdvanced leadership, communication, and problem-solving skillsA strong track record of managing and developing teamsAt DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to Move.Apply today to become part of our journey at Schenker New Zealand.