Customer Excellence Coordinator

Who we are
We’re on a mission to reinvent the way homes, cities and communities are powered.
Our people are creating a new energy future where power will flow through brilliant infrastructure, smart technology and clever systems. It’s all about providing greater access to more affordable, reliable, sustainable energy.
Electric vehicles, renewables and next-gen batteries will all play a part. But it’s more than that; to truly shift the dial on decarbonisation we need the best and the brightest to capitalise on the convergence of technology, sustainability and customer focus that forms the basis of our strategy.
We’ve done great things already, join us and help us do even more.
About the Role
Our Customer Excellence team is all about delivering an excellent customer experience for Vectors Retail customers and Field Service Partners. As part of this team the role will act as a key business contact point for all Retail customer enquiries and Field Service Providers. Other key areas of responsibilities include -
• Responding to general enquires received via phone or email promptly and efficiently with excellent customer service with a focus on first call resolution
• Managing service requests end to end
• Identify areas for continuous improvement
• Work within set standards and processes to ensure Vector meets its compliance requirements
• Liaise with the relevant parts of the business and service providers to investigate and resolve complaints promptly
* Please note this is a 12 month fixed term contract and we looking for 2 x coordinators
Who are we looking for
Some with extensive customer service experience and have an amazing people and communication skills that you can successfully deal with people across the board, both internal and external, effectively communicating requirements, managing workloads and deadlines to keep everyone on track…With a can-do attitude and a fast and flexible approach, you do whatever you can to ensure