Account Support Specialist - Remote Work

Job Description:

Western Refining is seeking a dedicated and hardworking Account Support Specialist to join our team on a full-time basis, working remotely from Christchurch, Canterbury, NZ. As an Associate Level position, we require candidates with a minimum of 3 years of experience in a similar role.

Responsibilities:- Provide excellent customer support to clients via phone, email, and chat- Assist with account management and client onboarding processes- Collaborate with the sales team to ensure customer satisfaction and retention- Respond to client inquiries and resolve issues in a timely and efficient manner- Utilize innovative solutions to improve processes and enhance the customer experience- Communicate effectively with internal teams to relay client feedback and requirements- Maintain accurate records of client interactions and transactions in the CRM system- Stay up-to-date on product knowledge and industry trends to better serve clients

Requirements:- Bachelor's degree in Business Administration or related field- Proven experience in customer support or account management- Strong communication skills, both written and verbal- Ability to think creatively and problem-solve independently- Proficiency in Microsoft Office and CRM software- Detail-oriented with excellent organizational skills- Ability to work independently and as part of a team- Experience working in a remote or virtual environment is a plus

Benefits:- Employee discounts on company products- Vision insurance- Disability insurance- Opportunities for professional development and growth- Supportive working environment promoting work-life balance and employee well-being

Equal Opportunity Statement:Western Refining is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.