Inland RevenueCompliance & Risk (Accounting)Government (Government & Defence)Want to use your specialist skills to help customers meet and verify their tax obligations?Looking to provide technical support and advice to internal and external customers?Do you have relevant experience in a compliance, regulatory, enforcement or legal role, or experience in managing the tax or financial affairs of small, medium, or large entities?Positions are available in Whangarei, Takapuna, Manukau, Hamilton, Napier, Palmerston North, Wellington, Christchurch, and DunedinIf this sounds like you, we we'd love to hear from you!Mo te tunga- About the role:Salary range $79,477 to $87,454Training will be provided, as well as opportunities to record time toward continued professional development.Perfect role for someone looking to get more experience in a large organisation, with lots of complex and interesting work.In this varied role, you will be supported to:provide customer service across a variety of tax revenues both proactively and reactively to improve customers outcomesuse available information and intelligence to understand the customer's situation, to negotiate (where appropriate) and resolve disputes and compliance issuesidentify and analyse compliance risks; select and implement appropriate responses including the use of investigative techniques or education to ensure the right business and customer outcomesprovide tax and social policy technical support and advice to internal and external customers to provide certainty and ensure compliance with relevant legislation and audit practicesprepare case work activity connecting with Legal Services for legal enforcement to support long-term customer compliancework in a networked way across IR and the use insights gained to develop solutions for customers.We are looking for people who, along with strong academic backgrounds and other complementary skills, can bring diverse perspectives to Inland Revenue. The ideal candidate will have the ability to solve problems by thinking critically and conceptually, engage well with stakeholders, work collaboratively in teams, and communicate complex ideas effectively.To reinforce your learning, this role is primarily office based however, we do offer some flexibility, along with support and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us.Using your accounting related qualification or relevant experience, and with support, you will provide tax and social policy technical support and advice to improve customer experience and long-term compliance, and champion IR's customer-centric and intelligence-led culture.To be successful in this position you will possess the following attributes:A curiosity to discover, gather, analyse, and connect diverse pieces of information to problem solve and understand commercial or business activitiesThe ability to effectively manage interactions with customers in a timely manner, including undertaking enquiries using different activities and/or communication methodsWorking cooperatively with customers to provide certainty of tax positions, both before and after return filingBe flexible, adaptable, and non-judgemental in their approach in order the achieve the right outcome for the circumstancesA willingness to use new technology and innovative compliance intervention approaches to assist them in their workWell organised with strong time management skillsDisplay resilience even when a challenge or setback arisesPreferably a relevant tertiary qualification and or role experience that evidences credibilityTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of Aotearoa New Zealand. We do this by collecting and distributing money - we collect 80% of the Crown's revenue and distribute social support payments.We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi. Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive.Our people make tax compliance simpler by giving support and providing confident, accurate advice around complex and global tax issues.We demonstrate Whanaungatanga, Manaakitanga and Mahi Tika in everything we do, so we can continue to make Aotearoa New Zealand an even better place to live and work.Please apply online by submitting you CV and a cover letter of up to three pages that provides examples of the following:Your recent experience in resolving complex tax compliance issuesYour recent experience in building and maintaining customer relationshipsYour ability to make sound decisions impacting customers within a compliance or regulatory settingApplications close at 12pm on Tuesday, 2 April 2024.Don't provide your bank or credit card details when applying for jobs.#J-18808-Ljbffr
