Customer Care Specialist - Remote Work

Job description:

NetApp is seeking a dedicated and reliable Customer Care Specialist to join our team in Tauranga, Bay Of Plenty, New Zealand. This is a full-time remote position at the Associate Level, with a minimum of 3 years of experience in customer service.

Responsibilities:1. Provide exceptional customer service and support through various communication channels including phone, email, and chat.2. Resolve customer inquiries and issues in a timely and efficient manner, ensuring customer satisfaction.3. Collaborate with cross-functional teams to escalate and resolve complex customer problems.4. Maintain accurate records of customer interactions and transactions in the CRM system.5. Proactively identify and address customer needs and recommend solutions to improve their experience.6. Analyze customer feedback to identify trends and areas for improvement.7. Participate in training sessions to enhance product knowledge and customer service skills.

Requirements:1. Excellent communication and interpersonal skills.2. Problem-solving abilities and a customer-centric mindset.3. Ability to work independently and handle multiple tasks simultaneously.4. Proficiency in Microsoft Office and CRM software.5. Reliable and hardworking personality traits.6. Strong presentation skills.7. Equal opportunity employer.

Benefits:1. Training and professional development opportunities to enhance your skills.2. Disability insurance coverage for peace of mind.3. Free accommodation option available for remote workers.4. Competitive salary and benefits package.

Working environment:At NetApp, we encourage calculated risk-taking to drive innovation and progress. Our team values creativity, collaboration, and continuous learning to achieve our goals.

Deadline to apply:April 11, 2024

Equal opportunity statement:NetApp is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, age, or disability status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.