Customer Care Specialist

Job Description: LawVu, a leading legal technology company based in Wellington, NZ, is seeking a part-time Customer Care Specialist to join their dynamic team. This entry-level position is perfect for individuals with at least 1 year of experience in customer service and a passion for delivering exceptional customer care. Responsibilities:1. Provide top-notch customer support via phone, email, and chat channels.2. Assist customers with troubleshooting technical issues and provide solutions in a timely manner.3. Handle customer inquiries, feedback, and complaints with professionalism and empathy.4. Collaborate with the sales and product teams to ensure customer satisfaction and retention.5. Utilize customer feedback to improve processes and enhance the overall customer experience. Requirements:1. Resourceful and hardworking individual with a strong desire to exceed customer expectations.2. Excellent people management skills and the ability to adapt to changing situations.3. 1 year of experience in a customer service role.4. Proficiency in using CRM software and other customer support tools.5. Excellent communication skills, both verbal and written. Benefits:- Joining Bonus for new employees.- Paid sick leave for when you need to take time off due to illness.- Paid overtime for any extra hours worked beyond the normal schedule. Working Environment:At LawVu, we leverage data to inform decisions and drive strategic initiatives. As a Customer Care Specialist, you will have the opportunity to work in a fast-paced and collaborative environment where your input is valued and your efforts are recognized. Deadline to Apply:Interested candidates are encouraged to apply by March 27, 2024. Equal Opportunity Statement:LawVu is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We believe in creating a diverse and inclusive work environment where all employees are valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.