Customer Care Specialist

Job Description: Z Energy is seeking a dedicated and confident Customer Care Specialist to join our team in Nelson, NZ. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer service roles. The Customer Care Specialist will be responsible for providing exceptional customer service to our clients, handling inquiries, resolving complaints, and ensuring a positive experience for all customers. Responsibilities:- Responding to customer inquiries via phone, email, and online chat in a timely and professional manner- Resolving customer complaints with empathy and efficiency- Providing product information and assistance to customers- Managing customer accounts and updating information as needed- Collaborating with other departments to escalate and resolve complex customer issues- Maintaining customer satisfaction by following up with customers after their inquiries have been resolved- Participating in team meetings and training sessions to enhance customer service skills Requirements:- 4+ years of experience in customer service roles- Strong communication and interpersonal skills- Ability to work in a fast-paced environment and multitask effectively- Leadership and problem-solving skills- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent Benefits:- Profit sharing- Paid sick leave- Company equipment Working Environment:At Z Energy, we encourage calculated risk-taking to drive innovation and progress. Our team is dynamic, collaborative, and committed to excellence. The Customer Care Specialist will have the opportunity to contribute to our company's success while also developing their skills and expertise in customer service. Deadline to Apply:March 12, 2024 Equal Opportunity Statement:Z Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.