Customer Care Manager - Work From Home

Job Description: Gentrack Group is seeking a dynamic and experienced Customer Care Manager to join our team on a part-time basis. This position offers the flexibility to work from home in Dunedin, Otago, New Zealand. We are looking for a candidate with at least 7 years of experience in customer service management at a mid-to-senior level. Responsibilities:1. Develop and implement customer care strategies to enhance customer satisfaction and retention.2. Oversee a team of customer service representatives, providing guidance and support to ensure high-quality service delivery.3. Resolve complex customer issues in a timely and efficient manner, demonstrating resilience and problem-solving skills.4. Analyze customer feedback and data to identify trends and opportunities for improvement.5. Collaborate with cross-functional teams to drive initiatives that enhance the overall customer experience.6. Develop and maintain relationships with key stakeholders, both internal and external, to ensure alignment and success.7. Conduct regular performance evaluations and provide coaching and training to team members.8. Engage in strategic planning to set goals and KPIs for the customer care team, monitoring progress and making adjustments as needed. Requirements:1. Bachelor's degree in Business Administration or related field.2. 7+ years of experience in customer service management.3. Proven track record of success in a fast-paced and high-energy environment.4. Strong leadership skills with the ability to motivate and inspire a team.5. Excellent communication and interpersonal skills.6. Ability to think strategically and drive results through effective planning and execution.7. Proficiency in CRM software and other relevant tools.8. Resilient and energetic personality traits. Benefits:1. Disability insurance2. Relocation allowance3. Paid overtime Working Environment:At Gentrack Group, you will have the opportunity to thrive in a high-energy workplace focused on delivering impactful results. Our team is dedicated to achieving success through collaboration, innovation, and a customer-centric approach. Equal Opportunity Statement:Gentrack Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, ethnicity, gender, age, sexual orientation, disability, or any other protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.