Nova is part of the family-owned Todd Corporation, one of New Zealand's largest and most successful companies. We're the ones who supply great value energy, broadband and phone services to all kinds of Kiwi homes and businesses. Our Credit Solutions team is looking for an experienced & collaborative Credit Advisor to join their team in our Wellington CBD office, where you will contribute your expertise to a team dedicated to providing excellent credit management solutions to our customers. About the role Reporting into the Credit Manager, you will play a crucial role in overseeing the entire life cycle of a Nova Energy customer, ensuring a seamless experience from initial sign-up to account closure. This will include managing customer accounts and creatively tackling overdue debts through a solutions-driven approach. Other key tasks: Initiate and maintain regular communication with customers to address outstanding balances and resolve payment issues. Proactively identify and pursue overdue accounts, implementing appropriate recovery strategies while maintaining a professional and customer-focused approach. Build and maintain strong relationships with customers to facilitate smooth communication regarding payments. About you To thrive in this role, you will have a combination of sharp analysis, excellent communication, and solid negotiation skills. We are looking for a resilient, results-driven individual who is experienced in customer service, credit know-how, and ethical conduct keep client relations positive. Key skills required for this role: Previous experience in the financial or credit/debt recovery environment. Strong knowledge of credit control practices, debt recovery, and credit risk assessments. Proven experience in client management, addressing financial concerns, and conflict resolution. Proficient in negotiation and problem-solving, with a track record of successful dispute resolution. More about the Credit Solutions Team We are a tight knit busy team who excel in frontline customer service. We work in a high-volume environment, delivering industry benchmark results and have fun doing it. The team are passionate about creating solutions to complex problems and providing a refreshing and positive experience for our customers. On top having a team with great senses of humour, we do morning teas, daily quizzes, and games – which all makes for a great work environment. What We Can Offer You A discretionary incentive payment based on your performance and the Company's. Annual wellness programme, learning and development programmes, discounted Southern Cross, and a bunch of other good stuff. Discounted Nova Energy products. Flexible work arrangements (WFH 2 days a week). Employee discount programme (Nova Perks), free eye checks, discounted gym, fuel savings – to name a few. Generous leave provisions including parental leave top ups for 26 weeks, volunteer leave, and the option to purchase additional leave. Fun Cultural Calendar & social club activities. A dynamic environment with an ever-evolving industry where you can learn, grow, and thrive. Join our dedicated team and grow your career in a supportive and inclusive environment where we value diversity and encourage you to be your authentic self throughout the recruitment process. Please don't hesitate to share any specific needs or ways we can assist and support you throughout this process. For more information you can visit our website at www.novaenergy.co.nz and follow this link to review the position description https://www.novaenergy.co.nz/position-description. Due to immigration requirements, we are only accepting applications from those who have current work rights in New Zealand right now. Please note that you may not receive notification of the outcome of your application until the vacancy has closed, and we have completed the shortlisting process. #J-18808-Ljbffr
