We're looking for a candidate to fill this position in an exciting company.
Ensure on-time, on-budget delivery of onboarding projects, building repeatable processes, managing a cadence of regular communications, and acting to manage and escalate business risks in a way that ensures customer success whilst achieving our business targets
Ensure repeatable delivery of our crew optimization consulting - where we help our customers get the most from our world-leading mathematical optimization software - carefully monitoring results, communicating ongoing ROI for our customers, and maximising our internal IP/knowledge creation
Manage, monitor and create business consulting and training services which add value to our customer processes, drive engagement, and creates new revenue lines
Develop, monitor and continuously improve delivery methodologies, programs and strategies.
Monitor delivery status, value creation, scope management, and eliminate bottlenecks to ensure effective, repeatable, and scalable professional service practices.
Foster a culture of trusted advisory, innovation and excellence. Coach resources on identification and escalation of risks,
Understand and thrive in solution selling for cutting-edge/future technologies - driving a lean style of constant experimentation and learning.
Understand holistic customer service and take ownership in continually improving our customer Net Promoter/satisfaction scores as well as reporting on the progress against addressing customer feedback.
In conjunction with the Finance Manager, determine project prioritization in partnership with key stakeholders and manage communication to stakeholders
Partner with senior stakeholders and the project team to drive action
At least 5 years' experience in complex B2B/enterprise service delivery
Relevant Bachelor's degree in IT or Business Administration
At least 3 years' experience in enterprise Service (SAAS) solutions
Airline industry experience, ideally in crew management or optimization
Certification in project management (PMP)
You love talking to customers and inspiring engagement in a cutting-edge vision
You thrive when collaborating across multi-disciplinary teams and time zones
You care deeply about best-practices and standards for world class enterprise software sales
An in-depth knowledge of managing projects and creating lifecycle deliverables including dependencies, project risks, issues and change management plans to ensure project goals are accomplished
Your time management, multi-tasking and organizational skill are second to none
Great communication skills (with very high proficiency in English)
Embrace both agile and SDLC principals and can work effectively under both
Problem solving and sound judgment in relation to technical matters
Strong persuasion and negotiation skills including conflict resolution skills
