Customer Services With Export Experience

About us Sika is a highly successful, well established stable multinational company specialising in technical products including waterproofing, flooring, roofing, sealants, epoxies, grouts, concrete admixtures, specialty mortars and concrete repair and protection systems. Sika's products are proven both internationally and on a local level.
Job Description About the role Following a recent internal promotion, we are currently looking for an exceptional candidate to join our fast-paced Customer Services team in Auckland. We are seeking an intelligent, energetic, and enthusiastic person with previous export experience for our email and phone-based customer and order management duties. This role is not for the faint hearted, and we are proud of the capabilities of our professional, organised team.
Responsibilities include answering inbound calls, providing technical support of our products and applications, processing sales orders, and delivering a superior first-class customer service experience. Tasks revolve around managing the customer relationship from order receipt, delivery [both local and export] through to invoice.
Qualifications What you will bring As the successful applicant, you will have exceptional communication and critical thinking skills. You will be resilient, proactive, and forward thinking with a mature and professional outlook. Experience of working with SAP and/or within the building industry would also be an advantage. You can expect to receive and provide support, to sustain a positive working environment.
Additional Information What we will provide Sika is a well-regarded employer and offers many benefits to a potential employee. As well as a strong well-established brand, there is an opportunity for training and career development and a friendly and welcoming team. Sika offers a generous employer contribution to Kiwisaver members, health and income protection insurance, company performance bonus and long service bonuses - what more could you want?
We will have the right package for the right person.
If you are interested in joining our diligent experienced customer services team, please apply via our careers website.
Applicants for this position should have NZ citizenship, residency or a valid work visa. The successful applicant must pass a pre-employment drugs test.