Collections Account Manager

Competitive base salary + uncapped commissionPlenty of career growth opportunitiesEast Tamaki office – free onsite parking About the company: Our client is a thriving retailer who has been operating for almost 50 years! They offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and more. This client supports their customers with a variety of financial needs, with care at the forefront.About the job: As a Credit Account Manager you will be making outbound calls to assist customers with their outstanding payments, arrange manageable payment options and improve cash flow. You'll use your customer service background to communicate with clients professionally while supporting the needs of the business.Day to day you will: Make outbound phone calls to your customers to discuss options and obtain a 'Promise to Pay'Utilise your investigative skills to understand the customers reasons for missing payments and work with them to establish a manageable repayment scheduleUtilise track and trace options to locate customers and update customer contact detailsNegotiate with customers to agree on payment plansAnswer any incoming calls related to payment arrangementsProvide support to field officersCommunicate effectively with internal and external customers Hours: The operating hours for the business are 8am-7pm Mon-Fri + 10am-3:30pm Saturday. Mon-Fri hours will be rostered, however you will only be required to work 1 Saturday every 4-6 weeks and will be paid extra on top of base salary!Start: ASAP, we will also be flexible with notice periodsBenefits: Competitive base salaryEarn an uncapped commissionFree parking on site Enjoy an easy commute with this East Tamaki locationStaff purchasing options for all productsTight knit team offering a supportive work environment About you: 2+ years contact centre or debt collection experienceReliable, target driven and empatheticProven negotiation skillsSelf-motivated and driven to smash monthly targets To work for this preferred retailer in their head office, click APPLY NOW. Reference number 139696