Auckland City Auckland br br Global Merchant Network Services brings together American Express merchant and network related businesses This includes Global Merchant Services which manages the relationships with the millions of merchants around the world that accept American Express Global Loyalty Coalition which includes the international PAYBACK rewards programs and Global Network Services which brings together Global Network Partnerships and Global Network Operations br br br We have a phone based Client Manager opportunity based in New Zealand to look after our Australian merchants in the Small Medium Enterprises arena br br br Key Responsibilities br br Drive growth of a portfolio of B2B B2C merchants in the Australian market through engagement and relationship building br Develop and execute account plans to grow billings and transaction volume on the network through relationships br Manage customer expectations and resolve redirect customer concerns as appropriate e g suppression cases disputes fraud discount rate negotiations and cancellation threats br Drive initiatives that seek to improve merchant satisfaction and NPS br Differentiate American Express value and ensure that the Merchant understands the premium Value Proposition and benefits that acceptance of the American Express Card brings to their business br Develop and implement a strategy for merchants within portfolio observe discrepancies and trends and identify corrective remedial action where required br Engage with internal stakeholders to facilitate delivery of initiatives br br Minimum Qualifications br br Experience in Account Management Sales Business or Account Development br Customer focused with prior knowledge or experience in financial services or Australian market is a plus br Ability to build and leverage strong client relationships and confidently deliver a sales proposition br Be a skilled communicator who uses active listening to quickly gain an understanding of clients needs and communicate in a clear concise articulate manner br Excellent negotiation and objection handling skills and proven ability to consistently deliver excellent results in challenging and competitive environments br Ability to identify new opportunities and solutions to meet customer needs through creative thinking br High level of integrity professional and mature attitude br Team player with the ability to work in groups and contribute to team success br br Offer of employment with American Express is conditioned upon the successful completion of a background verification check subject to applicable laws and regulations br br Why American Express br br There s a difference between having a job and making a difference br br American Express has been making a difference in people s lives for over 160 years backing them in moments big and small granting access tools and resources to take on their biggest challenges and reap the greatest rewards br br We ve also made a difference in the lives of our people providing a culture of learning and collaboration and helping them with what they need to succeed and thrive We have their backs as they grow their skills conquer new challenges or even take time to spend with their family or community And when they re ready to take on a new career path we re right there with them giving them the guidance and momentum into the best future they envision br br Because we believe that the best way to back our customers is to back our people br br The powerful backing of American Express br Don t make a difference without it br Don t live life without it br br br ReqID 20004232 br Schedule Full Time Part Time Full time br Date Posted Mar 13 2020 3 41 55 AM
