Description: Wellnz is seeking to appoint a Case ManagerWhat can you expect?Wellnz , now a part of Marsh, has a rare opportunity for a talented individual experienced in Claims Management or Case Management.Wellnz is a leader in human risk consultancy. We work closely with our employers to support their people with: injury management, return to work support for non-injury factors (illness, mental health), injury prevention, early intervention and other wellbeing services. Due to our growth we are in need of passionate, experienced and values driven talent to join our team.What is in it for you?This is a rare opportunity for a motivated individual with Claims or Case Management experience looking for something different, where they can put their exceptional relationship building skills to great use. The Case Manager role manages a caseload of mostly physical injuries that occur outside of work, eg. weekend sports. The role will work closely with one main major client to assist in minimising the impact to everyday life and work. Case Managers at Wellnz enjoy a flexible working environment where they get to choose where they work up to three days per week!Marsh strongly believes in "Feeling comfortable bringing your whole self to work is a fundamental right of every colleague". We offer the following benefits to our employees so they feel valued each day at work: -Leading training and development programmesModern CBD officesGreat team environment with energetic and supportive colleaguesOpportunity to learn and grow as a professionalWe will count on you to:Manage a portfolio of cases on behalf of our clientManage claims to meet the Client Service Level Agreements, ACC Audit Standards, legislation and Wellnz's commitment to qualityPromote a healthy and safe working environmentEnsure a high standard of customer service to injured clients is achieved and maintained in accordance with the Code of Claimant RightsConduct regular client contact to discuss claims and develop effective and efficient working relationshipsKeep management adequately informed as to progress and ongoing relationships with clientsContinually work towards professional development and maintain a competent practiceWhat you need to have:Case Management or Claims Management experience, either from a Government body or an insurerStrong ACC Legislative knowledgeRelevant tertiary qualifications in business and/or rehabilitation or health related disciplineCommitment to the philosophy of a case management model of practiceExcellent communication, interpersonal, relationship and leadership skillsSensitivity to equity, culture and disabilitiesEffective written and oral communication skillsStrong customer service skills and customer focusedNegotiation skillsMicrosoft Word skillsProven time management and organisational skills including the ability to meet deadlines and work under pressureSelf-motivated and energetic and confidence to work independentlyAre you Ready to Join?
