Job Description: We are currently seeking a motivated and reliable Call Center Assistant to join our team at iHeartMedia in Auckland, NZ. As a Call Center Assistant, you will play a crucial role in providing excellent customer service and support to our clients. Responsibilities:- Answer incoming calls from customers and provide information about our products and services- Make outgoing calls to follow up with customers and address any issues or concerns- Assist customers with placing orders, processing payments, and scheduling appointments- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure a seamless customer experience- Adhere to company policies and procedures at all times- Participate in training and development opportunities to enhance your skills and knowledge- Handle customer complaints and escalate issues as needed Requirements:- Independent and reliable with the ability to work efficiently without direct supervision- Strong teamwork and cooperation skills to collaborate effectively with colleagues- Excellent verbal and written communication skills- Proficient computer skills and experience with CRM software is a plus- High school diploma or equivalent- Prior experience in customer service or call center environment is a plus, but not required Benefits:- Remote work flexibility to allow you to work from the comfort of your own home- Company-provided transportation for commuting to and from the office, if required- Disability insurance coverage for peace of mind Working Environment:At iHeartMedia, we are a company that transcends borders and promotes collaboration on a global scale. You will have the opportunity to work with a diverse team of individuals who are passionate about what they do. Our dynamic and inclusive working environment encourages creativity and innovation. Equal Opportunity Statement:iHeartMedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from individuals of all backgrounds and experiences. Deadline to Apply:Please submit your application by March 31, 2024. We look forward to reviewing your qualifications and potentially welcoming you to our team as a Call Center Assistant.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
