Workflow Coordinator

Workflow Coordinator at Department of Internal Affairs, Wellington Type: Fixed Term (3 years)
Hours: Full time
Location: Wellington
Business Group: Operations
Branch: Kawai ki te Iwi / Service Delivery and Operations
Salary: $63,561 - $84,951
Do you want to'
Enable evidenced based decision makingDevelop your communication and analytical skillsCoordinate our resources to serve New ZealandersWorking at the Department of Internal Affairs, you'll have the opportunity to make a real difference in the lives of New Zealanders.
The Service Delivery and Operations branch is the face of DIA. Whether we're helping to register births of new pepi, marriages, deaths or charities, or assisting in passport or uruwhenua applications, hapori/community grants or civil union and name change registrations, we're dedicated to tautoko the needs of New Zealanders.
The purpose of the Workflow Coordinator is to contribute to the ongoing success of our frontline operations by:
Managing allocation of work in progress, with a focus on utilising a global workforceProviding support to, and working alongside the leadership group to ensure demand is metIdentification, management and escalation of issues within our production environments.We are looking for proactive team players who are keen to learn new skills and help us deliver world class services to New Zealanders.
Ideally you will be:
An experienced Excel userHighly organised with a great attention to detailAn excellent communicator with the ability to persuade and influence to obtain optimal outcomesWe are a small and dedicated team with a wide focus across our Life and Identity Services area. The Forecasting and Planning team play an integral role in managing Customer workflow and resource allocation to meet demand.
If you're looking for a new challenge that encourages you to think innovatively to help make a difference to Aotearoa and its people, then the Workflow Coordinator position is for you.
We are an equal opportunity employer that values diversity and inclusion. We recognise a diverse workforce contributes to better business outcomes. We are committed to creating a workplace where all employees have equal access.
Applications close: 5pm, Sunday, 14 April 2024.
For more information please contact: James Mose, ******
Job description: To review the full job descri'ption, please click here . If you are unable to follow the link, please review the full job description on our careers website.
Note: You may be redirected to the employer's careers website.
#J-18808-Ljbffr