Web Chat Representative

Job Description: We are looking for a confident and reliable Web Chat Representative to join our team at Gentrack Group in Wellington, NZ. As an entry-level position, no prior experience is required, making this an excellent opportunity for those looking to start their career in customer service. Responsibilities:- Respond to customer inquiries through web chat in a timely and professional manner- Provide accurate information about products and services to customers- Assist customers with order processing, account maintenance, and issue resolution- Use active listening skills to understand customer needs and provide appropriate solutions- Conduct research to answer complex customer questions or concerns- Collaborate with other team members to ensure a consistent and high-quality customer experience- Meet or exceed performance metrics for customer satisfaction, response time, and resolution rate- Stay up to date on product knowledge and company policies Requirements:- Strong written communication skills and attention to detail- Ability to multitask and prioritize workload effectively- Adaptability to changing customer needs and business priorities- Basic computer skills and proficiency with web-based applications- Must be able to work independently and as part of a team- High school diploma or equivalent Personality Traits: Confident, reliable Soft Skills: Adaptability, research Benefits:- Company equipment provided- Employee discounts on products and services- Vision insurance coverage Working Environment:We strive for a harmonious workplace where collaboration and respect prevail. Our team values open communication, constructive feedback, and a positive attitude towards teamwork. Equal Opportunity Statement:Gentrack Group is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment. If you are looking to kickstart your career in customer service and have the required skills and traits, we encourage you to apply for the Web Chat Representative position at Gentrack Group before the deadline on ******** .How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.