Job Description: General Mills is seeking a dedicated and independent Web Chat Representative to join our team in Nelson, NZ. As a Web Chat Representative, you will be responsible for providing exceptional customer service and support through online chat platforms. This role requires strong communication skills, problem-solving abilities, and a passion for helping customers. Responsibilities:1. Respond to customer inquiries and provide support through online chat platforms.2. Assist customers with product information, order processing, and issue resolution.3. Maintain a high level of professionalism and empathy in all customer interactions.4. Collaborate with other team members to ensure a seamless customer experience.5. Research and stay up-to-date on company products, policies, and procedures.6. Meet or exceed performance goals related to response time, customer satisfaction, and resolution rates.7. Provide feedback to the team lead on ways to improve processes and overall customer experience. Requirements:1. 4 years of experience in customer service or a related field.2. Strong written communication skills and attention to detail.3. Ability to work independently and adapt to changing priorities.4. Basic computer skills and proficiency in typing.5. High school diploma or equivalent. Personality Traits:- Dedicated: Committed to providing excellent customer service and support.- Independent: Self-motivated and able to work autonomously. Soft Skills:- Adaptability: Able to adjust to changing circumstances and priorities.- Research: Skillful in researching product information and company policies. Benefits:- Retirement plan- Visa sponsorship for eligible candidates- Free food during working hours Working Environment:At General Mills, we believe in continuously learning and adapting to stay ahead in a rapidly changing world. Our team is dedicated to personal and professional growth, and we encourage a collaborative and supportive work environment. Deadline to Apply: April 19, 2024 Equal Opportunity Statement:General Mills is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status under applicable laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
