Web Chat Officer - Work From Home

Job Description: Morgan Stanley is seeking a Web Chat Officer to join our team in Hamilton, Waikato, NZ. This is a part-time, work from home position at the Associate Level, requiring a minimum of 2 years of experience in a similar role. Responsibilities:- Respond to customer inquiries and provide support through live web chat- Assist customers with account inquiries, transactions, and technical issues- Maintain a high level of professionalism and customer service- Use critical thinking and decision-making skills to resolve customer issues efficiently- Utilize time management skills to handle multiple customer chats simultaneously- Leverage data and analytics to inform decisions and drive strategic initiatives Requirements:- Reliable and hardworking individual with strong communication skills- Ability to manage time effectively and make quick decisions- Previous experience in customer service or web chat support preferred- Proficiency in computer skills and ability to navigate multiple software systems Benefits:- Free accommodation for remote work- Vision insurance coverage- Opportunities for training and professional development Equal Opportunity Statement:Morgan Stanley is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply, regardless of race, gender, age, religion, sexual orientation, or disability status. Deadline to apply: April 9, 2024 If you meet the requirements and are interested in this Web Chat Officer position, please apply by submitting your resume and cover letter. We look forward to potentially welcoming you to our team at Morgan Stanley.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.