Job Description:
ConocoPhillips is seeking a talented and motivated individual to join our team as a Web Chat Officer. This is a remote position based in Tauranga, Bay Of Plenty, NZ, with the flexibility to work part-time hours. As an Entry Level position, no prior experience is required, making it a great opportunity for individuals who are looking to start their career in the technology and communications industry.
Responsibilities:- Engage with customers through web chat to provide assistance and support with their inquiries or concerns- Resolve customer issues efficiently and effectively, ensuring a high level of customer satisfaction- Utilize creativity and analysis skills to identify opportunities for improving the customer experience- Maintain a professional and positive attitude when interacting with customers- Keep accurate records of customer interactions and take appropriate follow-up actions as needed- Stay up to date on product knowledge and company policies to provide accurate information to customers
Requirements:- Resourceful and passionate individual who is dedicated to delivering excellent customer service- Strong analytical skills and the ability to think creatively to solve problems- Excellent written communication skills with a keen attention to detail- Ability to work independently in a remote setting while also being a team player- Proficiency in using web chat software and other communication tools- Must have access to a reliable internet connection and a quiet workspace to work remotely
Benefits:- Vision insurance to help you take care of your eye health- Paid sick leave to support your well-being and recovery- Employee discounts on ConocoPhillips products and services
Working Environment:At ConocoPhillips, we are dedicated to understanding and exceeding customer expectations. Our team works collaboratively to provide exceptional service to our customers and create a positive work environment where everyone can thrive.
Deadline to Apply: May 14, 2024
Equal Opportunity Statement: ConocoPhillips is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants of all backgrounds and strive to create a workplace that values and respects each individual's unique contributions.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
