Job Description: We are looking for a part-time Web Chat Manager to join our team at Viacom. This position is remote, allowing you to work from the comfort of your own home in Wellington, New Zealand. As a Mid-to-Senior level professional with at least 8 years of experience in customer service or e-commerce operations, you will be responsible for managing our web chat platform and ensuring a seamless and efficient customer experience. Responsibilities:- Monitor and respond to incoming chat messages from customers in a timely manner- Provide accurate information and assistance to resolve customer inquiries and issues- Collaborate with other team members to escalate and resolve complex customer cases- Analyze chat data and customer feedback to identify trends and opportunities for improvement- Develop and implement strategies to optimize chat processes and enhance customer satisfaction- Train and coach chat agents to ensure consistent service delivery and adherence to company policies- Stay up-to-date on industry trends and best practices in web chat management Requirements:- Proven experience in web chat management, customer service, or e-commerce operations- Excellent communication skills and customer-focused mindset- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize tasks effectively- Proficiency in using chat platforms and customer management systems- Hardworking and dedicated personality traits- Time management and cooperation soft skills- Eligibility to work in New Zealand Benefits:- Company transportation for office visits or team events- Retirement plan for long-term financial security- Parental leave to support work-life balance Working Environment:At Viacom, we encourage curiosity and questioning to fuel innovation and growth. We believe in fostering a collaborative and inclusive work environment where every voice is heard and valued. Deadline to apply: May 6, 2024 Equal Opportunity Statement:Viacom is an equal opportunity employer and prohibits discrimination on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status in accordance with applicable laws. All qualified candidates are encouraged to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
